General terms of sale

The French version prevails in the event of any discrepancy.

Draft text to be approved before opening to the public (by a legal adviser or lawyer). Highlighted passages still need completing.

In force from 1 October 2026.

1. The seller

askadèle is a service published by Simon Grange, sole trader (EI, micro-entreprise), 2 rue du Palais, 38000 Grenoble, France, SIRET 537 891 988 00025. Contact: contact@askadele.app. All prices are shown exclusive of VAT; VAT at 20% is added. VAT number: FR78537891988.

2. Purpose and scope

These terms apply to askadèle’s paid services:

• the Pro and Premium plans, subscriptions offered to food service professionals (“the Client”);
• the “Allergy-Aware Restaurant” label, a training and support service offered to the same professionals;
• support, voluntary contributions that anyone can make to askadèle (Article 11).

The Essentiel plan (listing, menu and allergens, QR code, legal allergen chart) is free and is governed solely by the terms of use. Any subscription constitutes acceptance of these terms, which take precedence over any other document from the Client.

3. The Pro plan

The Pro plan adds to the Essentiel plan: viewing statistics, public replies to family reviews, today’s specials, opening hours and booking link, the Client’s brand colours, featured placement among restaurants that publish their allergens, and a higher number of menu imports by photo. Up-to-date details are on the For restaurants page and in the restaurant dashboard. askadèle may develop these features; it will not remove an essential one without informing the Client at least 30 days in advance, in which case the Client may cancel.

The Premium plan includes everything in the Pro plan and adds: a library of the Client’s products and suppliers, with automatic reading of labels and product spec sheets (up to a monthly number of readings shown in the restaurant dashboard); calculation of dish allergens from these products; flagging of dishes to recheck when a product changes; a dated history of the allergen menu and its export. Allergens that are read or calculated are suggestions: the Client checks them and remains solely responsible for the information published. The history reflects the information entered on askadèle; it does not replace the documents the Client must keep separately (product spec sheets, recipes).

Allergen information always stays free: the Pro and Premium plans neither add nor restrict any safety data.

4. Prices

Promo codes. askadèle may offer promo codes (for example “€14 excl. VAT a month for the first 3 months, then €19 excl. VAT a month”). The code is entered before payment; its terms (discount, duration, expiry date) are shown at that point and repeated on the invoices. Unless stated otherwise, a code applies to the monthly subscription, to a first subscription, and cannot be combined with any other offer.

Referrals. Every Client subscribed to the Pro or Premium plan has a referral code and link in their restaurant dashboard. The referred restaurant (“referee”) that takes out a first monthly subscription with this code gets its first month free. As soon as the referee’s first payment goes through, the referrer receives a free month: €19 excl. VAT is deducted from their next invoice (non-refundable credit, with no cash equivalent). A referee can only have one referrer; you cannot refer yourself; referrals cannot be combined with a promo code. There is no limit on the number of referees. The credit is not granted if the referrer is no longer subscribed at the time of the referee’s first payment. askadèle may end the programme or refuse an abusive referral; months already earned remain due.

Prices are those in force on the date of subscription. askadèle may change them; any new price is announced by email at least 30 days before it applies, from the following period. A Client who does not accept it may cancel before that date.

5. Subscribing to and paying for the Pro and Premium plans

Subscriptions are taken out online, from the website or the restaurant dashboard: choice of plan (monthly or annual), account creation if needed, then card payment on the secure page of our payment provider, Stripe. askadèle never has access to the Client’s bank details.

A subscribed Client can switch from the Pro plan to the Premium plan, or back, from their restaurant dashboard: the change takes effect immediately and the difference for the current period is calculated pro rata on the next invoice. Promo and referral codes apply to the Pro plan.

The Pro plan is activated as soon as payment is confirmed. A confirmation email is sent to the Client, along with an invoice for each payment, also available at any time from the restaurant dashboard (“Manage my subscription and invoices”).

6. Duration, renewal and cancellation

The subscription runs for one month or one year depending on the plan chosen, and renews automatically for the same period, with the price charged at the start of each period.

The Client may cancel at any time, at no cost and without giving a reason, from their restaurant dashboard. Cancellation takes effect at the end of the current period, which has already been paid: the Pro plan remains active until that date, after which the listing reverts to the free Essentiel plan, with all its data. Periods already started are not refunded, unless askadèle is at fault.

7. Non-payment

If a direct debit fails, new attempts are made automatically and the Client is invited by email to update their card. If payment does not go through, the subscription ends and the listing reverts to the Essentiel plan, with no loss of data.

For any amount invoiced and not paid by its due date (in particular for the label), late payment penalties are due at three times the statutory interest rate, plus a fixed recovery fee of €40 (Articles L441-10 and D441-5 of the French Commercial Code). No discount is granted for early payment.

8. The “Allergy-Aware Restaurant” label

• Request: from the restaurant dashboard. The request does not commit the Client until the training date has been agreed by both parties.
• Service: on-site team training (about 2 hours), quick kitchen audit and a check of the allergen menu, a window sticker and certificate, an “Allergy-aware” badge on the listing, Pro plan included for one year.
• Payment: invoice issued at the end of the training, payable on receipt, by bank transfer or card.
• Rescheduling: either party may postpone the date by giving at least 48 hours’ notice; a new date is then set.
• Duration: the label is valid for one year and renews each year for €90 excl. VAT, Pro plan included, unless the Client cancels before the renewal date.
• Withdrawal: askadèle may withdraw the label, after discussing it with the Client, in the event of a serious and repeated failure regarding the safety of allergic customers (for example, false or outdated allergen information). Withdrawal does not entitle the Client to a refund.

The label certifies that training has been completed and that an audit was carried out on a given date. It is neither an official certification nor a guarantee that no allergic reaction can occur.

9. Client’s obligations

The Client remains solely responsible for the information they publish about their dishes and their allergens, for its accuracy and for keeping it up to date, and for complying with their regulatory obligations regarding allergen information (Regulation (EU) No 1169/2011 and French regulations). They undertake to publish only accurate and lawful content, and to keep their account details up to date.

10. askadèle’s liability

askadèle undertakes to provide its services with due care (best-efforts obligation) and to keep them available as far as possible, without being able to guarantee uninterrupted availability (maintenance, hosting or network outages). askadèle is not responsible for the information published by the Client, nor for the consequences of any inaccuracy.

Except in the case of gross negligence or wilful misconduct, askadèle’s liability towards the Client is limited to the amounts paid by the Client over the previous twelve months. [clause to be approved by a legal adviser]

11. Support contributions

Anyone can support askadèle with a voluntary contribution, one-off or monthly, from the Support us page, without an account. Support is given with nothing in return: it does not provide access to any particular service. As askadèle is a micro-business and not a charity, it does not entitle you to any tax relief or tax receipt; a payment receipt is sent by email.

A monthly contribution is taken on the same date each month and can be stopped at any time, at no cost, via the “manage my monthly support” link on the Support us page or simply by asking at contact@askadele.app. Support paid by mistake is refunded on request within 14 days.

12. Personal data

The data needed for subscription, invoicing and payment is processed in accordance with our privacy policy. Payments are processed by Stripe, acting as payment provider.

13. Intellectual property

The Client retains their rights over the content they publish (dish names, descriptions, photos, logo) and authorises askadèle to display it in the app, on the website and in the materials generated for them (QR code, poster, allergen chart, widget) for as long as they are on askadèle. The askadèle brand, website and app remain the property of the publisher.

14. Changes to these terms

askadèle may change these terms. The new terms are sent by email at least 30 days before they take effect; a Client who does not accept them may cancel before that date. The version in force can always be viewed on this page.

15. Governing law and disputes

These terms are governed by French law. In the event of a dispute, the Client is invited to write first to contact@askadele.app to seek an amicable solution. Failing that, the dispute will be brought before the competent courts of Grenoble. [consumer mediator for support payments made by individuals]